Frequently Asked Questions


 

General FAQs

 

1.Is us.pandora.net the official website for PANDORA Jewelry?

2.Where do you deliver to?

3.Why will I create an account in PANDORA US website?

4.I’m having technical issues

5.How do I change details in my account?

6.Why does my product or gemstone look different to the image pictured on the website?

7.If I order something that is no longer in stock what will happen to my order?

8.What are the supported payment methods?

9.Do you accept international cards with billing address outside of the U.S.?

10.Can you send me a catalogue/brochure?


 


 

1. Is us.pandora.net the official website for PANDORA Jewelry?

Yes, us.pandora.net is our official PANDORA Jewelry website which sells genuine PANDORA Jewelry directly to consumers in the United States. Unfortunately, due to the quality and popularity of PANDORA Jewelry, we have become the subject of counterfeiters. By buying from us.pandora.net you can be confident you are purchasing genuine PANDORA jewelry. To read more about counterfeits and our brand protection policy click here.


2. Where do you deliver to?

Pandora.net currently ships to addresses only within the United States including Hawaii, Alaska, and Puerto Rico. Unfortunately we do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.

 


3. Why will I create an account in PANDORA US website?

Creating a PANDORA US account enhances your shopping experience and helps us expedite the ordering process for you. You can review your order history, track your order, update your newsletter preferences, and receive advanced notice of exclusive offers.

 


4. I’m having technical issues, what do I do?

We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 10, Firefox 50, Internet Explorer 11, Chrome 54). If you continue to experience issues, please Contact Us with details about the problem, screen shots of the error message and the web browser and version you are using.


5. How do I change details in my account?

To change details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.


6. Why does my product or gemstone look different to the image pictured on the website?

The product photography displayed on our website matches the product as closely as possible. All of our jewelry is hand-finished with genuine gemstones; therefore, details such as the exact shade of color of the stone can vary slightly. This is all a part of what makes your PANDORA Jewelry unique and special.


7. If I order something that is no longer in stock what will happen to my order?

During extremely busy periods it is possible to place an order for a product which may have gone out of stock. In this case, PANDORA US reserves the right to cancel your order.

If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card your card will not have been charged.
We apologize for any inconvenience.


8. What are the supported payment methods?

PANDORA US currently supports the following payment methods:
- PayPal
- Master Card
- Visa
- American Express
- Discover
- PANDORA Gift Card

We accept credit cards and debit cards of Master Card, Visa, American Express and Discover. We allow split payments using PANDORA Gift Card and any other payment methods mentioned above except PayPal. We currently do not accept PANDORA Credit Cards.


9. Do you accept international cards with billing address outside of the U.S?

Yes, we accept international cards with billing address outside of the U.S. with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within the U.S. including Hawaii, Alaska, and Puerto Rico.


10. Can you send me a catalogue/brochure?

Unfortunately, we cannot fulfil requests for brochures. Please visit your local store or contact PANDORA Consumer Affairs at usconsumer@pandora.net