Frequently Asked Questions
1. Is us.pandora.net the official website for Pandora Jewelry?
Yes, us.pandora.net is our official Pandora Jewelry website which sells genuine Pandora Jewelry directly to consumers in the United States. Unfortunately, due to the quality and popularity of Pandora Jewelry, we have become the subject of counterfeiters. By buying from us.pandora.net you can be confident you are purchasing genuine Pandora jewelry. To read more about counterfeits and our brand protection policy click here.
2. Where do you deliver to?
Pandora.net currently ships to addresses only within the United States including Hawaii, Alaska, and Puerto Rico. Unfortunately we do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
Creating a Pandora US account enhances your shopping experience and helps us expedite the ordering process for you. You can review your order history, track your order, update your newsletter preferences, and receive advanced notice of exclusive offers.
We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 10, Firefox 50, Internet Explorer 11, Chrome 54). If you continue to experience issues, please Contact Us with details about the problem, screen shots of the error message and the web browser and version you are using.
To change details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.
The product photography displayed on our website matches the product as closely as possible. All of our jewelry is hand-finished with genuine gemstones; therefore, details such as the exact shade of color of the stone can vary slightly. This is all a part of what makes your Pandora Jewelry unique and special.
During extremely busy periods it is possible to place an order for a product which may have gone out of stock. In this case, Pandora US reserves the right to cancel your order.
If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card your card will not have been charged.
We apologize for any inconvenience.
Pandora US currently supports the following payment methods:
- Pandora Preferred Credit Card
- Master Card
- American Express
- Pandora Gift Card
We accept credit cards and debit cards of Master Card, Visa, American Express and Discover. We allow split payments using Pandora Gift Card and any other payment methods mentioned above except PayPal. We currently do not accept Pandora Credit Cards.
Yes, we accept international cards with billing address outside of the U.S. with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within the U.S. including Hawaii, Alaska, and Puerto Rico.