How do I place a pickup in store order?


On a product jewelry page, you will follow the below steps:

  1. Select “Find in store”

  2. Utilize the zip code search to find your preferred Pandora Store with the available product

  3. Click the Add to bag icon and complete your purchase like usual


How quickly will my order be ready for in store pick up?


Our in-store staff works hard to fulfill orders in under 24 hours for all customers. Customers should wait until receiving your order is ready for pick up email to go to the store.


Where do I go in store to pick up my order?


Any sales associate at the Pandora store will be able to retrieve your order and complete the purchase for you.


What do I need to bring with me to pick up my order?


All you need is a government issued photo ID (drivers license, passport) and your order is ready for pick up email.


How do I exchange a product to a different size for a pickup order?


When you come in to pick up your order, the sales associate will show you the pieces and ensure each are sized correctly. If you have a size/fit issue, you will not be charged for the item but can purchase the correct item in store.