To place an order please select your desired item(s) and add to your shopping basket. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. You will have the option to create an account, log in to an existing account, or guest check out. As soon as you confirm your order, you will receive an automated e-mail confirmation.
You can pay using Visa, MasterCard, American Express, Discover, PayPal and Pandora Gift Card. These payment methods are all 100% secure. All submitted personal and payment information is encrypted and secure. Payments are managed by CyberSource, our business partner.
Once you place your order, you will receive an email confirmation. All personal and payment information will be verified and if there are any issues we will contact you.
When you place an order and it is dispatched you will receive an order confirmation email with an estimated delivery time. When your order is shipped, you will receive a shipment confirmation email with a tracking number. Use the tracking number to locate your package. Please note that you will not be able to track your order until the day after you receive your tracking information. Orders shipped to APO addresses are shipped via USPS Priority and will have tracking information. Use the USPS website to track these orders.
Orders are processed very quickly. Once you have received your confirmation email, your order cannot be amended. For further assistance, please Contact Us. Provide the order details for further assistance.
Orders are processed very quickly. Once you have received your confirmation email, your order cannot be cancelled. For further assistance, please Contact Us. Provide the order details for further assistance.
Your online order transaction is protected by GlobalSign, which secures web servers worldwide with strong encryption and rigorous authentication. GlobalSign is the leading Transport Layer Security (TLS) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets.
- • Please check your card details in your account to ensure the information is correct, e.g. the expiry date or your billing address.
- • Ensure that you entered the security code correctly – the three digit number on the back of your card.
- • Your payment may have been declined by your bank – please check with your bank.
- • If you’ve checked all of the above, we suggest you try paying with another credit card.
Orders are processed very quickly. It is not possible to change your billing address once an order has been placed and you have received the order confirmation email. Please Contact Us for further assistance.
Orders are processed very quickly. It is not possible for Pandora US to change your shipping address. Please Contact Us for further assistance.
During extremely busy periods, it is possible to place an order for a product which may have gone out of stock. In this case, Pandora US reserves the right to cancel your order.
If you paid via credit/debit card or PayPal your card will not have been charged.
We apologize for any inconvenience.
Pandora US currently supports the following payment methods:
- Pandora Preferred Credit Card
- Master Card
- American Express
- Pandora Gift Card
We accept credit cards and debit cards of Master Card, Visa, American Express and Discover. We allow split payments using Pandora Gift Card and any other payment methods mentioned above except PayPal.
Yes, we accept international cards with billing address outside of the U.S. with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within the U.S. including Hawaii, Alaska, and Puerto Rico.