Orders


 

1.Is us.pandora.net the official website for Pandora Jewelry?

2.How do I track my order?

3.Can I order or ship Pandora products outside of the United States?

4.How can I adjust/cancel my order after checkout?/span>

5.If I order something that is no longer in stock what will happen to my order?

6.What do I do if my payment was declined?

7.What are the supported payment methods?

8.Can I pay using a credit card and another form of payment?

9.Do you accept international cards with billing address outside of the U.S?




1.Is us.pandora.net the official website for Pandora Jewelry?

Yes, us.pandora.net is our official Pandora Jewelry website which sells genuine Pandora Jewelry directly to consumers in the United States. Unfortunately, due to the quality and popularity of Pandora Jewelry, we have become the subject of counterfeiters. By buying from us.pandora.net you can be confident you are purchasing genuine Pandora jewelry. To read more about counterfeits and our brand protection policy click here.


2. How can I pay for my order?

When your order has been shipped, you will receive an email confirmation with tracking information. To track an order on the website, either use the My Order History under My Account or visit the Order Status page. Please note that it may take up to 24 hours for tracking information to be available.


3. Can I order or ship Pandora products outside of the United States?

us.Pandora.net only ships to addresses within the United States (including Alaska and Hawaii) and Puerto Rico. Unfortunately, we do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.


4. How can I adjust/cancel my order after checkout?

Pandora strives to process orders and ship them quickly. Once you have received your confirmation email, your order has been sent to fulfillment and cannot be adjusted or cancelled. This includes changing name, shipping address, or payment method.


5. If I order something that is no longer in stock what will happen to my order?

During extremely busy periods, it is possible to place an order for a product which may have gone out of stock. In this case, Pandora US reserves the right to cancel your order. We apologize for any inconvenience this may have caused.

If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card, your card will not be charged.



6. What do I do if my payment was declined?

If your method of payment has been declined, please try one of the following:
-Please check your card details in your account to ensure the information is correct, e.g. the expiry date or your billing address.
-Ensure that you entered the security code correctly – the three digit number on the back of your card.
-Your payment may have been declined by your bank – please check with your bank.
-If you’ve checked all of the above, we suggest you try paying with another credit card.


7. What are the supported payment methods?

Pandora US currently supports the following payment methods:
- Pandora Preferred Credit Card
- PayPal
- Master Card
- Visa
- American Express
- Discover
- Pandora Gift Card

We accept credit cards and debit cards of Master Card, Visa, American Express and Discover. We allow split payments using Pandora Gift Card and any other payment methods mentioned above except PayPal.



8. Can I pay using a credit card and another form of payment?

We allow split payments using Pandora Gift Cards and any payment method other than PayPal.



9. Do you accept international cards with billing address outside of the U.S?

OYes, we accept international cards with billing address outside of the U.S. with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within the U.S. including Hawaii, Alaska, and Puerto Rico