Yes, us.pandora.net is our official Pandora Jewelry website which sells genuine Pandora Jewelry directly to consumers in the United States. Unfortunately, due to the quality and popularity of Pandora Jewelry, we have become the subject of counterfeiters. By buying from us.pandora.net you can be confident you are purchasing genuine Pandora jewelry. To read more about counterfeits and our brand protection policy click here.
When your order has been shipped, you will receive an email confirmation with tracking information. To track an order on the website, either use the My Order History under My Account or visit the Order Status page. Please note that it may take up to 24 hours for tracking information to be available.
us.Pandora.net only ships to addresses within the United States (including Alaska and Hawaii) and Puerto Rico. Unfortunately, we do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
Pandora strives to process orders and ship them quickly. Once you have received your confirmation email, your order has been sent to fulfillment and cannot be adjusted or cancelled. This includes changing name, shipping address, or payment method.
During extremely busy periods, it is possible to place an order for a product which may have gone out of stock. In this case, Pandora US reserves the right to cancel your order. We apologize for any inconvenience this may have caused.
If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card, your card will not be charged.
If your method of payment has been declined, please try one of the following:
-Please check your card details in your account to ensure the information is correct, e.g. the expiry date or your billing address.
-Ensure that you entered the security code correctly – the three digit number on the back of your card.
-Your payment may have been declined by your bank – please check with your bank.
-If you’ve checked all of the above, we suggest you try paying with another credit card.
Pandora US currently supports the following payment methods:
- Pandora Preferred Credit Card
- Master Card
- American Express
- Pandora Gift Card
We accept credit cards and debit cards of Master Card, Visa, American Express and Discover. We allow split payments using Pandora Gift Card and any other payment methods mentioned above except PayPal.
We allow split payments using Pandora Gift Cards and any payment method other than PayPal.
OYes, we accept international cards with billing address outside of the U.S. with the exception of the following countries: Albania, Bangladesh, Belarus, Bosnia and Herzegovina, Bulgaria, Burma, Croatia, Cuba, Greece, Iran, Kosovo, Lebanon, Libya, Macedonia, Montenegro, N. Korea, Serbia, Slovenia, Somalia, Sudan, Syria, and Turkey. We allow international cards only for shipments within the U.S. including Hawaii, Alaska, and Puerto Rico