Gift Card FAQ
You can check your gift card balance at CHECK GIFT CARD BALANCE or call us at 1-855-922-2600.
Pandora (us.pandora.net) currently ships Pandora gift cards to addresses only within the United States including Hawaii, Alaska, and Puerto Rico.
You can redeem your gift card online at us.pandora.net or at all participating stores. If you are unable to redeem in-store, please call 1-855-922-2600 for further assistance.
E-Cards are sent over email to the gift recipient on the same day, if the order is placed during business days. If ordered on a non-business day (Saturday/Sunday), the E-Gift card will be sent to the recipient the next available business day.
Physical gift cards are shipped along with jewelry and follows the same processing times and delivery like jewelry. Click here for more details.
Gift Card should be treated as cash; Pandora is not responsible for lost, stolen, damaged, or unauthorized use of Gift Cards. Pandora will replace a lost card for the remaining balance only with the presentation of an original receipt.
Gift Cards cannot be redeemed for cash except where required by law.
Gift Cards do not expire, and there are no fees associated with them.
Gift Cards are non-returnable once purchased.