Gift Card FAQ


 

1. How do I purchase a PANDORA Gift Card?

2. How do I check the balance of my PANDORA Gift Card?

3. Where do you deliver PANDORA Gift Cards?

4. Where can I redeem my PANDORA Gift Card?

5. What are your shipping costs and delivery times for PANDORA Gift Cards?

6. How long before the E-Gift card arrives?

7. What happens if I lose my PANDORA Gift Card?

8. Can my PANDORA Gift Card be redeemed for cash?

9. Can I return my PANDORA Gift Card?




1. How do I purchase a PANDORA Gift Card?

You may purchase a PANDORA physical or E-Gift Card online at us.pandora.net/giftcards. You may also purchase a PANDORA physical Gift Card at participating PANDORA stores. Find a store at us.pandora.net/stores.


2. How do I check the balance of my PANDORA Gift Card?

You can check your gift card balance at https://balance.clutch.com/pandora or call us at 1-855-922-2600.


3. Where do you deliver PANDORA Gift Cards?

PANDORA (us.pandora.net) currently ships PANDORA gift cards to addresses only within the United States including Hawaii, Alaska, and Puerto Rico. Unfortunately, we do not deliver physical gift cards to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.


4. Where can I redeem my PANDORA Gift Card?

You can redeem your gift card online at us.pandora.net or at all participating stores. If you are unable to redeem in-store, please call 1-855-922-2600 for further assistance. If you are unable to redeem online, please contact our PANDORA Jewelry Customer Care Center at 1-844-467-1333.


5. What are your shipping costs and delivery times for PANDORA Gift Cards?

Physical gift cards are shipped along with jewelry and follows the same processing times and delivery times mentioned below.

For each address within United States, the following shipping charges apply:

Shipping Method Carrier Shipping Charge Estimated Delivery Days
(UPS will deliver your package on the following days)
Standard 3 Day UPS Free Arrives 3 - 5 Business Days after
processing (1 to 2 business days)
2 Day UPS $10.95 Arrives 2 business days after processing (same day)
if you place your order by 1PM ET
Next Day UPS $16.95 Arrives next business day after processing (same day)
if you place order by 1PM ET


6. How long before the E-Gift card arrives?

E-Cards are usually sent over email to the gift recipient on the same day, if the order is placed during business days. If ordered on a non-business day (Saturday/Sunday), the E-Gift card will be sent to the recipient the next available business day.


7. What happens if I lose my PANDORA Gift Card?

Gift Card should be treated as cash; PANDORA is not responsible for lost, stolen, damaged, or unauthorized use of Gift Cards. PANDORA will replace a lost card for the remaining balance only with the presentation of an original receipt. The customer needs to contact our PANDORA Consumer affairs at usconsumer@pandora.net.


8. Can my PANDORA Gift Card be redeemed for cash?

Gift Cards cannot be redeemed for cash except where required by law.


9. Can I return my PANDORA Gift Card?

Gift Cards are non-returnable once purchased.